Info terms page2

By placing an order with us you will be deemed to have read, understood and agreed to these terms and conditions.

You may browse our website without registering and purchase products via our website as a registered customer or you can checkout as a guest.

When you register as an online customer, your username will be your valid email address and you will be asked to create a password. You are entirely responsible for all actions taken under your username, whether by you or by any other person and it is your responsibility to keep your username and password safe.

When you register as an online customer, you agree that:

  •  Any information which you provide shall be true and accurate in all respects.
  •  You will notify us immediately of any changes to this information or make any relevant 
changes to your account.

Cookies

This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to our www.Valentin­­aKarellas.com’s use of cookies in accordance with the terms of www.ValentinaKarellas.com’s privacy policy / cookies policy.

Pricing & Payment

Prices displayed on our website are in GBP. Prices do not include postage and packing, this will be charged at the rates specified in the delivery section. Payments can be made using Paypal account, no cheques accepted.

Acceptance of Order

We will confirm our acceptance of your order on receipt of cleared funds by email (where a valid email address is provided).

Product Description

Products displayed on this website are available only made to order. No stock is kept in studio at any time. The descriptions and specifications of our products are as accurate as possible. The product colours are as accurately as possible, but we cannot accept responsibility for any variation in colour caused by the browser software or computer system used by you. 
All drawings, photographs, descriptive matter, specifications and advertising issued on the website are for the sole purpose of giving an approximate idea of the products. Be aware that the items are hand made which may mean varying styles and colours due to the yarn and fibres not being available, as the supplier uses surplus factory yarn. A close colour to match the sample will be supplied, if similar colour is not found you will be contacted to be able to cancel your order.

Delivery

Items are made to order, made by hand therefore it takes 3-4 weeks between when the order is made and when the order is dispatched, if there are yarn supply issues there may be further delay of which you will be informed by email. However we endeavour to dispatch your order as soon as the item has been made, washed and steamed. Items will not be delivered to PO Boxes. Your item will be sent by the following methods:

Shipping

Delivery is guaranteed to be dispatched within 1-2 days of item being made. No Item is in stock, dispatched once item/items are made.

All delivery will be signed for only, any damage in the packaging and/or the product or any discrepancy between the number of boxes delivered, should be immediately notified by indicating in writing on the courier’s delivery documents.

Standard Delivery to UK Cost: £4.50 (subject to size & weight configuration as well as credit card authorisation). Orders can be delivered within 2-3 working days from date of dispatch and require a signature.

Please Note: Delivery times are only applicable to mainland UK. Unfortunately it is not guaranteed to certain areas including; Northern Ireland, Republic of Ireland, Scottish Islands, Isle of Man, Channel Isles, Isle of Wight, the Scilly Isles and certain postcodes. If in doubt please contact us.

Express Delivery to UK: Cost £9.50 –Next Day* Special Delivery (subject to size & weight configuration as well as credit card authorisation)
. Orders delivered within 1 working day from date of dispatch and will require a signature. Please note, UK delivery charges are per order and may vary according to the weight or size 
of your purchase

Standard Delivery to Europe Cost: £9.50 for 4-7 Working Days (dependent on the total weight of the items purchased and subject to Credit 
Card authorisation). Will require a signature.

Express Delivery to Europe Cost: £12.50 for 3-5 days Working days (dependent on the total weight of the items purchased and subject to Credit 
Card authorisation). Will require a signature.

Standard Delivery to Countries outside of EU cost: £20 5-10 Working days Please note, these charges are per order and may vary according to the weight or size 
of your purchase and all deliveries do require a signature. Please

Delivery outside the EU
If your order is to be dispatched to a destination outside the European Union, you will be responsible for any customs or import duties levied once the package reaches your destination country. We have no control over such charges and cannot predict them. If you are not present at the delivery address at time of delivery, which you have accepted, you might incur the extra costs of re-delivery. This applies only to a few non-EU countries

Returns

If you are unhappy with your item, you have 14 days upon delivery to return or exchange the product, in an unused undamaged condition. Please email returns@valentinakarellas.com quoting your order ref number, name and full postal address. Send item/items to ValentinaKarellas.com 3rd Floor, 207 Regent Street London W1B 3HH.

Refunds on postage cannot be made, You will receive the refund of the product upon receipt of the item, less the postage fee, as well as the return postage will not be refunded.

Please package well so the item does not get damaged in transit, please have a copy of invoice in with the item, we reserve the right to refuse a refund if the item appears worn or damaged. We strongly recommend you obtain a proof of postage certificate if using the Post Office and arrange necessary compensation cover for the items. Please note www.valentinakarellas.com is not responsible for any returns lost or damaged in the transit. Delivery is not eligible for refund.

Upon inspection of returned goods we will endeavor to process the refund within 30 days of the day you have given notice of your cancellation. Refunds will be issued in the same form of payment.

If the small chance the item has a manufacturing error please return back and it will be mended free of charge postage will not be refunded you will receive email confirmation once the item has been received.

Delivery is not eligible for refund.

Please be aware items that are custom, or made to measure (request for specific sizes) are not entitled to a refund, although if there is a manufacturing error you are entitled to a repair free of charge, postage will not be free of charge.

You have 14 days to cancel the order, for a full refund, please email returns@valentinakarellas.com quoting your order ref number, name and postcode.

Taking Care

The user is responsible for taking care of their item, if an item is washed hot and dried in a deformed manner the clothing or item will shrink or distort which does not leave www.Valentinakarellas.com liable for any repair or refund. Follow care labels of each item. Basic/General care of items are as follows:

Wash Wool items by hand in cold water using a wool detergent. Never wash Wool in the machine as this will almost surely lead to the item felting and shrinking. Lay the item flat out on a towel and press out any excess water. Do not put the item directly on the radiator to dry, first put an old/unwanted towel on and place your knitted item on the towel to let the heat pass through. Do not tumble dry. You can use the steam from the iron to smooth out any creases avoid to press with the iron. Cottons and viscose can be machine washed cool, please look at individual care label for more details.

Limited Warranties

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

License to Use the Website

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, content and product design, layout, look, appearance and graphics.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Unauthorised use of this material or this website may give rise to a claim for damages and/or be a criminal offence.

Website

Whilst www.Valentinakarellas.com takes reasonable steps to ensure a reliable service, we do not guarantee that your use of this website will be uninterrupted and error free. We will not be held responsible for your use of other websites accessed via links from our website, such links are not controlled by us, nor do we endorse them.

Privacy Policy

www.ValentinaKarellas.com respects the privacy rights of its online visitors and recognizes the importance of protecting information provided by them. Any information that you provide will be held and transmitted in a safe and confidential environment. This information may be used by www.Valentinakarellas.com for the following purposes:

  • To inform you about forthcoming events organized by or on behalf of Valentinakarellas.com for
  • 
To tell you about products, services and offers available from www.Valentinakarellas.com
  • To provide you with updates and information about www.Valentinakarellas.com
  • 
Communication between ValentinaKarellas.com and you may be by post, email or phone.
  • By registering with www.ValentinaKarellas.com you consent to Valentinakarellas.com using your information in this way.